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About Me

Hi, I'm AKI

As a UX/UI designer, my previous experience in Customer Success has provided me with a unique set of skills that I believe are beneficial in UX/UI design. My experience working in e-commerce, specifically with Shopify, has equipped me with communication, research, and data analysis skills, as well as has given me an eye for detail and a passion for designing intuitive interfaces that enhance the user experience.

 

I believe that understanding the user is paramount, and I am dedicated to creating designs that are intuitive and easy to use. I am excited to continue learning and growing in this field.

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Skills

  • Technical Skills: Figma, MIRO, CRM, Jira, Intercom, Userpilot, Usercom, Customer.io.
     

  • Critical Thinking and Analytics: Informed decision-making. (Mixpanel, GA, Shopify)
     

  • Strong Communication: Ability to work both collaboratively as part of a team and independently​.
     

  • Product Metric Analysis: Improving user experiences through metrics and analysis.
     

  • User Understanding and Research: In-depth user insights, hypothesis expertise.
     

  • High Accountability and Adaptability: Fast learner, dedicated, and reliable.
     

  • Strong Leadership: Ability to effectively manage a team.
     

  • Organized, detail-oriented, and goal driven.

Experience

UX-UI Intern at Radcode

Apr 2023 - Jun 2023

  • Led the rebranding of a local brand's mobile app due to its original functional limitations and lack of user-friendliness.
     

  • Conducted extensive market research and competitor analysis.
     

  • Developed customer journey map and user flows.
     

  • Created a distinctive visual style for the brand through UI design, effectively addressing the initial problems, making the app more user-friendly while preserving the brand's original style.
     

  • Produced mockups and prototypes.
     

  • Conducted usability testing to enhance the user experience.

UX specialist at Growave

Feb 2021 - Aug 2023

  • Conducted 60+ customer interviews to shape main user personas for Growave (UX research).
     

  • Built a Customer Journey Map for three main user personas.
     

  • Improved the content in the app in order to make it easy to understand for all users (UX writing).
     

  • Did market research, tested hypotheses to reduce churn and enhance product performance. Resulted churn rate drop by 0.9-1%.

Customer Service Manager & Lead at Growave

July 2020 - Oct 2023

  • Led a 5-person Customer Success team to support merchants using the Growave app. (Intercom, Helpcrunch, CRM, Jira, Trello, Mixpanel).
     

  • Effectively hired, mentored, and onboarded new employees.
     

  • Executed product tours to boost user activation and product adoption (Userpilot).
     

  • Automated processes and launched email campaigns for customer retention (Intercom, Usercom, Customer.io).
     

  • Created business metric reports from the ground up using Mixpanel; analyzed metrics and devised strategies to influence them, leveraging Mixpanel, Google Analytics, and Shopify Partner Metrics.
     

  • Conducted 500+ demo calls to successfully onboard customers.

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